Staff Answer
May 12, 2026 - 09:23 AM
All East Lake Axle parts are backed by a 2-year fault-free replacement warranty from the original shipment date.
“Fault-free” means East Lake Axle will replace a covered product that fails during the warranty period, regardless of fault, subject to the warranty process, return requirements, and processing fee outlined below.
This warranty provides replacement only. Refunds are not available for warranty claims.
Warranty coverage applies only to East Lake Axle products purchased directly from East Lake Axle or an authorized sales channel. Proof of purchase may be required.
How the Warranty Works
To submit a warranty claim:
- The item must be non-functional or experiencing a product failure.
- All warranty claims must be authorized before return.
- The original order number, sales record number, or proof of purchase must be provided.
Once the claim is approved, East Lake Axle will ship a replacement item first, along with a prepaid return shipping label for eligible Continental U.S. customers, so the original item can be returned.
Warranty Processing Fee & Shipping
A warranty processing fee applies to all approved warranty claims. This fee varies by product.
For customers within the Continental United States:
- The warranty processing fee includes a prepaid return shipping label provided with the replacement shipment.
- East Lake Axle will cover the cost of shipping the replacement item to the customer.
For customers outside the Continental United States:
- Customers are responsible for all shipping costs, including the cost of receiving the replacement item and returning the original product.
Warranty Return Requirements
The original item must be returned using the provided return label, if applicable.
Failure to return the original item within the required timeframe may result in the customer being charged the full price of the replacement item.
If the returned item is determined not to be an East Lake Axle product, or if the item returned does not match the approved warranty claim, the customer may be charged in full after being contacted by East Lake Axle.
Limitation of Liability
The warranties provided herein are in lieu of all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose, to the fullest extent permitted by law.
East Lake Axle shall not be liable for any incidental, consequential, indirect, or special damages of any kind. The sole remedy available to the buyer is replacement of the product as outlined in this warranty policy.
Contact Information
To request a return authorization, submit a warranty claim, or ask questions regarding your order, please contact us:
East Lake Axle
Phone: (813) 814-2521
